This commentary reviews the design features and methods by which the Strengths Based Leadership model of the East Region of a county child welfare agency provides antidotes to the dilemmas typically faced by public agency street-level staff. Identifying worker strengths, increasing worker engagement in agency design, and clearly articulating goals and expectations—all features of productive relationships with client families, when employed by agency leadership—provide both the atmosphere and key supports for direct service staff to obtain positive outcomes for the children and families served.

Author Biography

After teaching in the central city of Detroit, June Lloyd became an original staff member of one of the seminal intensive in-home child welfare agencies. She co-founded the National Resource Center on Family-Centered Practice at the University of Iowa where she consulted nationally on program design, caseload management, chronic neglect and meeting the needs of street level child welfare workers. She has served as a state child welfare manager and served 10 years as the federal Children's Bureau (ACF, DHHS) program manager for the Dallas region. Currently she is a consultant with the National Resource Center for In-Home Services specializing in services for parents with intellectual disabilities.