Empowering Staff Through Trauma-Informed Care: A Quality Improvement Initiative for Enhancing Patient Satisfaction and Care Delivery

Authors

ijezie G. Anozie, The University of Texas Health Science Center at HoustonFollow

Author Biographical Info

Ijezie Gideon Anozie is a dedicated psychiatric-mental health nurse whose professional path was shaped by a distinguished military career and a deep passion for mental health advocacy. Born and raised in Lagos Nigeria, he later migrated to the United States, after which he joined the U.S army. Since then, he has been driven by a desire to serve the nation and explore life beyond familiar borders.

While serving the U.S army reserves, he pursued a Bachelor of Science in Nursing at The University of Texas El Paso, determined to formalize a commitment to mental health care. Following graduation, he went on to obtain licensure and advanced training in psychiatric-mental health nursing. Since then, he has worked in diverse clinical environments, including the ICU, IMCU, medical and surgical units, and inpatient psychiatric units.

Ijezie brings a unique blend of military discipline and compassionate care to every patient interaction. His military background has proven invaluable in understanding and connecting with veterans, trauma survivors, and those suffering from chronic mental illness. Beyond clinical work, he is an active advocate for mental health education and regularly participates in community outreach programs and professional development seminars.

Date of Doctor of Nursing Practice Project Completion

Fall 12-10-2024

Faculty Advisor

Linda Roussel Phd

Abstract

The quality improvement project aimed to implement a Trauma-Informed Care (TIC) care delivery model to increase patient satisfaction with their hospital experience. Increasing patient satisfaction was measured by the Net Promoter Score (NPS), and improvement would be evidenced by an increase of 40% (NPS) within four months of the implementation of trauma-informed care (TIC) principles in the inpatient psychiatric facility. The NPS served as a proxy measure for the successful implementation of this quality improvement project. The intervention integrated TIC training through the HealthStream platform, a skills fair, interactive sessions, a guidebook, and continuous data monitoring. Weekly meetings, educational materials, and policy updates reinforced the intervention. Standardized assessments were used to evaluate adherence to TIC principles and measure outcomes. Using a pre- and post-intervention design, the project measured patient satisfaction. Descriptive statistics were used to analyze the effectiveness of the intervention and quantitative measures. The results in those 4 months showed a 44.2% improvement in net promoter scores and staff competence in applying TIC principles, showing the intervention’s effectiveness in creating a supportive environment and increasing patient satisfaction. This project is part of a larger system implemented in other hospitals within the organization. Future projects should explore advanced applications of TIC principles and consistent leadership within the organization. The project emphasizes integrating TIC principles into healthcare practices to improve patient care and promote organizational change.

Keywords

“Improving Psychiatric patient experience, ” “Trauma-informed care, ” “Trauma-informed approach, ” “Trauma-informed nursing, ” “quality improvement, ” “implementation”, “implementation framework”, “patient outcomes, ” and “patient satisfaction”.

Recommended Citation

Anozie, ijezie G., "Empowering Staff Through Trauma-Informed Care: A Quality Improvement Initiative for Enhancing Patient Satisfaction and Care Delivery" (2024). Doctor of Nursing Practice Final Project Abstract. 78.
https://digitalcommons.library.tmc.edu/dnp_abstract/78