Persuasive email messages for patient communication.

Authors

Muhammad Walji, School of Health Information Sciences, The University of Texas Health Science Center at Houston, Houston, TX
Kathy Johnson-Throop, School of Health Information Sciences, The University of Texas Health Science Center at Houston, Houston, TX
Todd Johnson, School of Health Information Sciences, The University of Texas Health Science Center at Houston, Houston, TX
Elmer Bernstam, School of Health Information Sciences, The University of Texas Health Science Center at Houston, Houston, TX
Jiajie Zhang, School of Health Information Sciences, The University of Texas Health Science Center at Houston, Houston, TX

Publication Date

1-1-2005

Journal

AMIA Annu Symp Proc. 2005; 2005: 1148.

Abstract

To improve health and reduce costs, we need to encourage patients to make better health care decisions. Since email is widely available, it may be useful for patient-directed interventions. However, we know little about how the contents of an email message can influence a health-related decision. We propose a model to understand how patients may process persuasive email messages.

Keywords

Adult, Decision Making, Electronic Mail, Humans, Patient Participation, Persuasive Communication, Physician-Patient Relations

Comments

PMCID: PMC1560687