Communication is an essential component of patient satisfaction, which can be especially challenging in patients with neurobehavioral symptoms. As an effective form of communication, Patient Welcome Letter (PWL) should be designed in a way to cover a wide range of literacy. We designed a PWL for our Huntington Disease (HD) clinic using readability and suitability measures. Of the 80 patients that received the PWL, 47 filled out the survey. A majority of patients (>90%) found the PWL clear, understandable, and well-organized. The PWL was deemed valuable overall by 91.4% of participants.
Reddy, Kirthan S.; Zadegan, Shayan Abdollah; Patino, Jorge; Ramirez, Frank; McCarthy, Amber; Pessoa Rocha, Natalia; and Furr Stimming, Erin
"Patient-Reported Value of a Standardized Welcome Letter for Huntington Disease Clinic,"
Teaching in Clinics: Vol. 2:
1, Article 5.
Available at: https://digitalcommons.library.tmc.edu/j_tic/vol2/iss1/5