An Interactive, Case-Based Workshop on the Patient Experience for Internal Medicine Residents

Authors

Julian Swanson
Doris Lin
Kristen A Staggers
Priti Dangayach

Publication Date

1-1-2024

Journal

MedEdPORTAL

DOI

10.15766/mep_2374-8265.11442

PMID

39355803

PMCID

PMC11442592

PubMedCentral® Posted Date

10-1-2024

PubMedCentral® Full Text Version

Post-print

Published Open-Access

yes

Keywords

Humans, Internal Medicine, Internship and Residency, Surveys and Questionnaires, Patient-Centered Care, Patient Satisfaction, Education, Curriculum, Bedside Manner, HCAHPS, Patient Experience, Patient Interview, Patient Satisfaction, Quality of Care, Case-Based Learning, Communication Skills, Internal Medicine, Professionalism, Quality Improvement/Patient Safety

Abstract

INTRODUCTION: The technological revolution has narrowed the information gap between physician and patient. This has led to an evolution in medicine from paternalistic to patient-centric, with health care systems now prioritizing patient experience to achieve higher satisfaction scores. Therefore, it is imperative to start early in educating trainees on how to best address the holistic needs of the patient while also delivering high-quality care.

METHODS: We implemented a 1-hour workshop that was repeated weekly over 8 weeks to capture all internal medicine residents in our program. During the workshop, we reviewed the historical evolution of patient care from paternalistic to patient-centered, presented the Hospital Consumer Assessment of Healthcare Providers and Systems survey questions, and discussed evidence-based strategies for physicians to improve their patients' experience utilizing four case-based scenarios.

RESULTS: Over the 8-week period, a total of 195 residents participated in the workshop. One hundred thirty-nine residents (71%) completed the pre- and postsession survey. Results demonstrated significant knowledge improvement (

DISCUSSION: Given the evolution towards patient-centered care, it is important to take a proactive approach in providing residents with the tools to best address their patients' needs. Early understanding of patient satisfaction surveys and the impacts they have on hospital metrics can help trainees in their careers as practicing physicians.

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